LuckyStart Privacy Policy

At LuckyStart, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect your information when you visit luckystart.com, register for an account, or use any of our services. We at LuckyStart are operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, registered address Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica, operating under a licence issued by the Tobique Gaming Commission. By accessing our website or creating an account with us, you consent to the practices described in this policy.

Information We Collect

Our LuckyStart platform collects several categories of personal information in order to provide our services, comply with legal obligations and maintain a secure gaming environment. We gather this data directly from you, automatically through your use of our site, and from third parties involved in verification and payment processing.

• We collect registration details such as your name, date of birth, email address, phone number, country of residence and account currency (EUR, USD, AUD, CAD, NZD or NOK)
• We collect identity verification documents, including government-issued photo ID, proof of address and proof of ownership of your payment method, processed through our identity verification partner Noda
• We record transaction data related to deposits and withdrawals, including the payment method used, whether Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, MuchBetter, Neosurf, AstroPay Card, Jeton, iDebit, InstaDebit, Interac, Directa24, bank transfer or crypto through CryptoProcessing and CoinsPaid
• We track your gaming activity, including games played, wagers placed and bonus usage, to administer our Lucky LadyBug Loyalty Club and VIP Program
• We collect technical data such as your IP address, device information, browser type and operating system
• We may record telephone calls made as part of our withdrawal verification process

Why We at LuckyStart Collect Your Data

We at LuckyStart use the information we collect for a variety of purposes connected to operating our online casino safely and lawfully. Our Lucky Start Casino services depend on accurate data to verify your identity, prevent fraud and deliver the gaming experience you expect.

• We use your data to verify your identity and confirm that you meet our minimum age and eligibility requirements
• We use your data to process deposits and withdrawals, including applying our daily, weekly and monthly withdrawal limits
• We use your data to detect and prevent duplicate accounts, since we permit only one account per person, household, IP address and device
• We use your data to administer promotions such as our welcome bonus, reload offers and loyalty rewards
• We use your data to comply with anti-money laundering regulations and respond to requests from regulators or law enforcement
• We use your data to communicate with you regarding your account, transactions and customer support enquiries

How We Share Your Information

Here at LuckyStart, we do not sell your personal information to third parties. However, we may share your data with selected partners where necessary to operate our services. Our Lucky Start platform works with payment processors such as Tronabriz Limited, which processes Paysafe transactions on our behalf, as well as with Noda for identity verification.

• We share data with payment service providers to process your transactions securely
• We share data with identity verification providers to confirm your documents and, where required, conduct video verification
• We share data with our alternative dispute resolution partner, EGIS, should a dispute arise that requires arbitration in Costa Rica
• We share data with regulatory authorities, including the Tobique Gaming Commission, where legally required
• We share data with game providers, from Amatic to Yggdrasil, only to the extent necessary to deliver gameplay functionality

Cookies and Tracking Technologies

We at LuckyStart use cookies and similar technologies to operate our website, remember your preferences and analyse how players interact with our casino. Our cookie practices are detailed further in a separate Cookie Policy, but we note here that you can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our LuckyStart website, including your ability to log in or access certain features.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory and accounting obligations. An account inactive for 30 days or more is dropped to level zero within our loyalty programme, but we may continue to retain your underlying data in accordance with applicable retention requirements. Where you have attempted real-money play from a restricted jurisdiction, we retain relevant records as part of our compliance obligations.

Your Rights Regarding Your Data

Depending on your jurisdiction, you may have certain rights concerning the personal data we hold about you. We are committed to respecting these rights wherever they apply to your account with us.

• You may request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete data
• You may request deletion of your data, subject to our legal retention obligations
• You may object to certain processing activities, such as marketing communications
• You may withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, you may contact our support team at support@luckystart.com. Our LuckyStart support is available 24/7 via live chat and email, and we will respond to your request within a reasonable timeframe.

Security Measures We Apply

We at LuckyStart implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. Our Lucky Start Casino infrastructure includes encryption of sensitive data, restricted internal access controls and ongoing monitoring of our systems. While we take these precautions seriously, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

Because we at LuckyStart serve players across Australia, New Zealand, Canada, Germany, Italy and other markets, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our company is registered. We take appropriate steps to ensure that any such transfers are conducted in accordance with applicable data protection standards.

Restricted Jurisdictions and Eligibility

Our services are not available to residents of a number of restricted countries, as listed in our Terms and Conditions. If you access our LuckyStart website from a restricted jurisdiction, including through the use of a VPN, we reserve the right to suspend your account and retain relevant data for compliance purposes. Players found in breach of these restrictions are not entitled to refunds or withdrawals, and the use of VPNs to bypass geographic restrictions is strictly prohibited.

Children's Privacy

Our services at LuckyStart are intended solely for adults of legal gambling age. We do not knowingly collect personal data from minors, and we take steps to verify age during our identity verification process. If we become aware that we have inadvertently collected data from a minor, we will take appropriate steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. We encourage you to review this page periodically. Continued use of our LuckyStart website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at support@luckystart.com. Our team is available around the clock to assist with privacy enquiries, account questions and any concerns regarding your data held with LuckyStart.