LuckyStart Terms and Conditions

Welcome to LuckyStart Casino, operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. By creating an account at LuckyStart Casino, you agree to be bound by these Terms and Conditions, our Bonus Terms, and our Privacy Policy. We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002, and we encourage you to read this document carefully before using any of our services.

Licence, Governing Law and Dispute Resolution

We hold an e-gaming licence from the Tobique Gaming Commission. Should a dispute arise that we cannot resolve directly with you, we participate in alternative dispute resolution through EGIS (egis.io), which operates under Tobique Gaming Commission regulations and can be contacted at disputes@egis-adr.com. Any unresolved disputes are settled by arbitration in Costa Rica. The official language of our website is English, and in case of any discrepancy between the English version and a translated version, the English text prevails.

Eligibility and Restricted Territories

We offer our services to players in Australia, New Zealand, Canada, Germany and Italy through dedicated locales, and we accept account currencies including EUR, USD, AUD, CAD, NZD and NOK. However, real-money play is strictly prohibited for residents of a long list of restricted countries, including the United States, United Kingdom, Belgium, Netherlands, Poland, Romania, Russia, Ukraine, and many others listed in our full compliance documentation. If you access our services in breach of these restrictions, you are not entitled to any refunds or withdrawals. Players from Sweden are not eligible for any bonuses, promotions, VIP programmes or loyalty point exchanges. We also apply certain provider-level restrictions; for example, NetEnt titles are unavailable in several jurisdictions, NYX is not offered in Canada, and Microgaming is blocked in the United States, United Kingdom, France and Australia.

Age and Account Verification

You must be of legal gambling age in your jurisdiction to register at LuckyStart Casino. Registration and KYC verification are mandatory, and we permit only one account per person, household, IP address and device. We use Noda for identity verification and may request a government-issued photo ID, proof of address and proof of ownership of your payment method. Documents must be in Latin or Cyrillic script; otherwise, we may require video verification.

Deposits and Withdrawals

At LuckyStart, we accept Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, MuchBetter, Neosurf, AstroPay Card, Jeton, iDebit, InstaDebit, Interac, Directa24, bank transfer, and cryptocurrencies including Bitcoin, Ethereum, Litecoin and USDT through CryptoProcessing and CoinsPaid. Paysafe transactions are processed by Tronabriz Limited. Deposits must originate from a payment account registered in your own name. The minimum deposit is EUR 20 or its equivalent, and there is no upper limit on crypto deposits. Crypto transactions use the Coinbase Converter real-time rate, and we do not support conversion between crypto and fiat currencies.

Withdrawals can be made via Visa (Original Credit Transfer), Mastercard (Payment Transfer), e-wallets, bank transfer or crypto. The card used must be personal, not corporate, and issued in a supported country. Here at LuckyStart, we reserve the right to pay out through a method other than the one originally requested, and bank transfer payouts in USD are not available. The minimum withdrawal amount is EUR 20 or its equivalent. We apply daily, weekly and monthly withdrawal limits that vary by currency, and wins above EUR 15,000 are paid in instalments, never exceeding EUR 15,000 per month. Progressive jackpot wins, however, are paid out in full and do not count toward these limits. Each deposit must be wagered three times before it becomes eligible for withdrawal, and winnings from no-deposit bonuses are capped according to currency.

Processing Times

Our withdrawal requests remain pending until verification is fully complete, and we may require a live telephone call in addition to document checks. If we cannot reach you by phone or e-mail within 45 days of your request, we will lock your account and cancel the withdrawal. Once approved, withdrawals are processed within 72 hours, though actual payout timing depends on the method chosen and your verification status. Bank transfers are processed within three business days, and refunds are completed within 5 to 7 banking days. Intermediary banks may charge fees of up to EUR 16 on bank transfers.

Bonuses and Promotions

Our LuckyStart Casino bonus programme includes a generous Welcome Package of up to EUR 4,500 plus 300 free spins across four deposits, each with its own minimum qualifying deposit and wagering requirement of 40x. We also run promotions such as Super Sunday free spins, the Fabulous Friday Reload, seasonal Halloween offers, tournaments and the monthly Golden LadyBug Lottery. If you're searching for a LuckyStart promo code or LuckyStart bonus code, codes such as LUCKY2, LUCKY3 and LUCKY4 unlock additional deposit bonuses as described in our Bonus Terms. We remind players that LuckyStart Casino no deposit bonus offers, where available, are capped at modest amounts and subject to strict wagering conditions.

All bonuses at LuckyStart Casino are non-sticky, and only one bonus may be active at any time. The maximum cashout from any bonus is 10x the bonus amount, and maximum bets while wagering are capped by currency and game type. We automatically cancel a bonus once its associated balance falls to EUR 0.01 or less, and only slot wagers count fully toward bonus requirements; all other games contribute 0%.

Loyalty and VIP Programme

Our Lucky LadyBug Loyalty Club rewards real-money slot wagering with status and redeemable comp points across seven tiers, from Lucky Start through to Ladybug's Royalty. Each tier offers escalating rewards, weekly cashback and reduced wagering requirements on converted points. We may reduce an inactive account to level zero after 30 days without play. Maximum winnings from loyalty or VIP bonuses are capped at 10x the bonus amount.

Game Fairness and Responsible Play

We offer over 2,000 games from 113 providers, including slots, live dealer tables, roulette, blackjack, video poker, scratch cards and progressive jackpots. We are committed to responsible gambling and encourage you to set deposit limits and take breaks when needed. We strictly prohibit the use of VPNs to bypass our geographic restrictions, and doing so may lead to confiscation of winnings. For any questions, our 24/7 live chat and e-mail support at support@luckystart.com are available to assist you. We reserve the right to amend these Terms and Conditions at any time, and continued use of LuckyStart Casino constitutes acceptance of any updates.