LuckyStart Responsible Gaming

Tools We Offer to Help You Stay in Control

At Lucky Start Casino, we give you practical tools to manage your gaming activity. You decide how and when to use them, and our support team is always available to help you set them up. Our LuckyStart account settings include the following options:

• Deposit limits – set daily, weekly, or monthly caps on how much you can add to your account
• Loss limits – restrict the amount you are willing to lose over a chosen period
• Wager limits – control the total amount you stake in a given timeframe
• Session reminders – receive alerts about how long you have been playing
• Time-out – take a short break from your account, ranging from 24 hours to several weeks
• Self-exclusion – close your account for a longer period, or permanently, if you feel you need a complete break

Once a limit is set on your Lucky Start account, any request to increase it will only take effect after a cooling-off period, while requests to lower a limit are applied immediately. This approach, used across our LuckyStart platform, is designed to give you time to reflect before changing your gaming habits upward.

Self-Exclusion at LuckyStart

If you decide that a break from gambling is the right choice, we at Lucky Start make self-exclusion straightforward. You can contact our support team or adjust your account settings directly. During the self-exclusion period, we will not send you marketing emails, bonus offers, or promotional notifications, and your Lucky Start account will remain closed for the full duration you select. We also remind you that, once self-excluded, reversing the decision before the agreed period ends will not be possible, which helps ensure the tool is effective.

Recognising the Signs of Problem Gambling

Our LuckyStart team encourages players to check in with themselves regularly. Gambling may be becoming a problem if you notice any of the following:

• Spending more money or time on gambling than you originally planned
• Chasing losses by increasing your bets
• Borrowing money or selling belongings to fund gambling
• Neglecting work, studies, relationships, or responsibilities because of gambling
• Feeling anxious, irritable, or guilty about your gambling activity
• Lying to friends or family about how much you play or spend

If any of these sound familiar, we at Lucky Start urge you to take action early. Reach out to our support team, use the tools available on your account, or contact one of the independent organisations listed below. Recognising a pattern early makes it much easier to regain control.

Age Verification and Account Protection

At LuckyStart, real-money play is strictly reserved for adults who meet the legal gambling age in their jurisdiction. We carry out identity and age verification during the registration and withdrawal process, and we are committed to preventing minors from accessing our Lucky Start platform. Our policy also limits each person to one account per individual, household, IP address, and device, which helps us monitor play responsibly and prevent attempts to bypass self-exclusion or deposit limits by opening additional accounts.

We also remind our players that bypassing geographic restrictions through VPNs or similar tools is strictly prohibited on our LuckyStart platform. This policy exists not only for regulatory compliance but also to ensure that the responsible gaming protections we offer function correctly for every player, in every supported market.

Protecting Vulnerable Players

We at Lucky Start take extra care with markets and player groups that may require additional protection. For example, players from Sweden are not eligible for LuckyStart bonus offers, promotions, loyalty points, or VIP programme exchanges on our platform, in line with local regulatory expectations. We also restrict real-money play entirely in a number of countries where legal or regulatory conditions do not allow us to safely offer our services. If you are unsure whether you can play on LuckyStart from your location, our support team is happy to clarify.

Independent Support Organisations

If you feel that gambling is affecting your life, help is available beyond our Lucky Start platform. The following independent organisations offer free, confidential support to anyone who needs it:

These organisations operate independently of LuckyStart and can offer guidance regardless of which casino or betting site you use. We encourage anyone who feels their gambling is becoming unmanageable to contact them directly.